More time. More access. More support.

Hyatt Clinic’s Platinum Care Concierge Service is an optional membership for Medicare beneficiaries who want additional, non‑covered amenities on top of their routine Medicare‑covered care.

Important: You do not have to join the Platinum Care Concierge Service to receive medically necessary care at Hyatt Clinic. If you choose not to enroll, you will continue to receive routine Medicare‑covered services with standard appointment lengths and access.

• Extended, unhurried office visits
• Priority / same‑day scheduling when available
• Direct phone, text, and email access to your doctor for non‑urgent issues
• Minimal wait times in the office
• Personalized health and wellness planning beyond Medicare’s standard Annual Wellness Visit
• Discounted cash pricing on medications, and labs, when not covered by Medicare
• One urgent home visit per year included (additional home visits available at an extra charge)
• Access to selected elective and wellness services not billable to Medicare (e.g., aesthetics such as Botox for cosmetic use, weight‑management coaching, hormone optimization when not Medicare‑covered)

These amenities are not reimbursable by Medicare and are funded by your concierge membership fee.

You will continue to receive all routine, medically necessary, Medicare‑covered services at Hyatt Clinic whether or not you enroll in Platinum Care. These are billed to Medicare (and your supplement/secondary, if any), with standard deductibles/coinsurance:

• Standard office visits and chronic disease management
• Preventive services (e.g., Medicare Annual Wellness Visit, immunizations, screenings)
• Laboratory testing and imaging covered by Medicare
• Medically necessary procedures and treatments

Membership is optional and not a prerequisite for accessing Medicare‑covered services at Hyatt Clinic.

• $100 monthly (or $300 quarterly or $1,200 per year)
• Flexible payment methods (cash/credit/debit/HSA/FSA)
• Enrollment term: 12 months with simple renewal

Note: Fees cover only the concierge amenities listed above and do not include Medicare‑covered services.

1. Enroll in Platinum Care and select yearly, quarterly, or monthly billing.
2. Use your concierge amenities anytime (extended visits, direct messaging, priority access, etc.).
3. For Medicare‑covered care, Hyatt Clinic bills Medicare as usual; you pay any applicable deductible/coinsurance.

To preserve access and quality, Hyatt Clinic accepts only a limited number of Medicare patients. Enrollment in Hyatt Clinic and in Platinum Care will close when capacity is reached.

• Platinum Care is entirely optional.
• You may still receive all medically necessary, Medicare‑covered services from Hyatt Clinic without joining.
• The concierge membership covers only non‑Medicare‑covered amenities and does not replace insurance.
• Medicare‑covered services are billed to Medicare (but not secondary insurance - we do not accept any insurances) under normal rules.

Is Platinum Care insurance?
No. It’s an optional membership for non‑covered amenities. Keep your Medicare and any supplemental insurance.

If I don’t join, what do I get?
You’ll receive routine Medicare‑covered services at Hyatt Clinic with standard appointment lengths and standard access.

What’s the difference I’ll feel as a member?
Longer visits, priority access, direct messaging with your doctor, an included urgent home visit once per year, and expanded wellness support not covered by Medicare.

Are medical procedures included in the membership fee?
If they’re Medicare‑covered, they’re billed to Medicare as usual. If elective and non‑covered, they may be available under the concierge program or at published cash rates.

Can I cancel?
Yes. The membership term is 12 months; you can cancel with 30‑day notice. Any refunds are per clinic policy.

Call: (573) 381‑5050

We’re happy to answer questions and help you decide whether Platinum Care is the right fit for you.